Help and support

Go to app.murum.app and sign in with the same email and password you use in the MURUM app.

On the sign-in screen, choose Forgot password?, enter your email, and use the link we send you to choose a new password. Check your spam folder if it doesn’t arrive within a few minutes.

Download MURUM from the App Store or Google Play and start your 30-day trial in the app, with everything unlocked and 50 AI credits to try the AI tools. You won’t be charged during the trial.

Each AI action uses credits: 1 for a photo review or cleaning up an RFI, 2 to read an insurance certificate, budget or estimate, 5 for a schedule, a budget check or an estimate from site photos, and 2 per page when AI reads your plans. Large includes 200 credits a month (50 during the free trial), and the AI photo review add-on includes 20 on Small or 50 on Mid-size. Monthly credits reset on the 1st. Need more? The owner can buy a pack in the MURUM app: 100 credits for $9.99 or 500 for $39.99. Purchased credits never expire. MURUM shows the cost before the bigger AI actions, and gives credits back if an AI request fails.

In MURUM, open Company, go to Team, enter their email and pick a role. Staff see and edit every job. Field crew see schedules, plans, logs, photos, punch lists, RFIs and the budget (view only), but never estimates, contracts, change orders, invoices or draws. Admins can also invite and remove people.

Open a job’s Directory, then Manage Sub Access. Add the sub with their email, check the jobs they work on, and choose Invite to Sign In. Subs use MURUM free and see only their own work on those jobs.

Open the job’s Directory, then Manage Client Access. Add the client with their email, check their job, and choose Invite to Sign In. Clients use MURUM free and see only what you share: the signed contract, approved plans, the photos you pick, RFIs you send them, and the punch list when you open it.

Ask them to check spam and promotions folders for an email from MURUM. If they already had a MURUM login, they get a “You now have access” email instead and sign in with their existing password.

Subscriptions are handled by the store you bought from. On iPhone or iPad, open Settings, tap your name, then Subscriptions. On Android, open the Google Play app, tap your profile, then Payments and subscriptions, then Subscriptions.

Sign in at app.murum.app or in the MURUM app, tap Account, then Delete Account. MURUM shows you what will be removed before you confirm. If you’re the only owner of your company, the company and its data are deleted too, so export anything you want to keep first. If you can’t sign in, email privacy@murum.app from the address you sign in with. If you subscribed, cancel your subscription in the App Store or Google Play too, since deleting your account doesn’t cancel the store subscription. More about deleting your account.

Yes. Each company’s data is kept separate, and the access rules are enforced on our servers. Subs and clients only ever see what their access allows. See our Privacy Policy for details.