Terms of Service

Effective October 28, 2026

These terms are an agreement between you and Murum, LLC (“MURUM,” “we,” “us”) for using the MURUM app at app.murum.app, the MURUM mobile apps, and this website (together, the “Service”). By creating an account or using the Service, you agree to these terms. If you use MURUM for a company, you agree for that company and confirm you’re allowed to. Our Privacy Policy explains how we handle information.

1. Accounts

• You need an account to use MURUM. Keep your sign-in details private and tell us right away if you think someone else has used your account.
• An account owner (the company that subscribes) can invite staff, field crew, subcontractors and clients, and is responsible for who it invites and the access it gives them.
• You must be at least 16 years old to use MURUM. If you’re under 18 and aren’t using MURUM as an invited user through your employer, a parent or guardian must agree to these terms for you.

2. Subscriptions, trials and billing

• Paid plans are sold through Apple’s App Store and Google Play. Their terms govern payment, renewal, cancellation and refunds. You won’t be charged during a free trial, and you can cancel anytime in your App Store or Google Play subscription settings.
• Subscriptions renew automatically until cancelled. We may change prices for future billing periods with advance notice.
• Founding pricing: the first 50 companies to subscribe pay the founding price for their plan, locked in for 2 years from the day they subscribe, as long as the subscription stays active. If a founding subscription ends, founding pricing ends with it, and a later subscription is at the regular price. After the 30 founding spots are taken, new subscriptions are at the regular price.
• AI credits: plans with AI tools include a monthly allowance of AI credits that resets each month. Credit packs you buy don’t expire while your company’s account exists. Purchased credits aren’t refundable except as the App Store or Google Play allows, and they end if the company’s account is deleted.
• Invited subcontractors and clients use MURUM free through the account owner’s subscription.
• If a subscription ends, the account owner can still sign in and export the company’s data for 90 days. After that, we delete the company’s job data, as described in our Privacy Policy.

3. Your content

You and your company own the information, photos, plans and documents you put into MURUM (“Your Content”). You give us permission to store, process, display and transmit Your Content only as needed to provide the Service to you and the people you share it with. You’re responsible for Your Content and for having the right to upload and share it.

4. Your company’s data and the people in it

• The account owner controls its company’s job data in MURUM, and we process that data on the owner’s behalf and according to its instructions in the app. We don’t sell it or use it for advertising.
• Your job data may include information about other people, such as clients, crew, subcontractors and inspectors. The account owner is responsible for having the right to store and share that information in MURUM, and for giving those people any notice the law requires. If someone asks us about their information in a company’s records, we’ll pass the request to that company.
• Sensitive documents: some documents, such as W-9s, can contain Social Security numbers. Use an EIN where you can, redact numbers you don’t need, and don’t send these documents by email from MURUM. You’re responsible for sensitive information you choose to upload.

5. Acceptable use

Don’t use MURUM to:

• break the law, infringe others’ rights, or send spam or misleading email;
• upload malicious code, or try to access accounts, data or systems you aren’t authorized to;
• interfere with or overload the Service, or copy, resell or reverse engineer it except as the law allows.

We may suspend accounts that break these rules or put the Service or other users at risk.

6. Your professional responsibility

MURUM is a tool to help run construction work. It doesn’t provide legal, accounting, engineering, safety or insurance advice. Estimates, schedules, budgets and AI-generated results are drafts: check quantities, prices, dates and documents before you rely on them. Contracts, change orders, lien waivers and other documents you create in MURUM are yours, and you’re responsible for making sure they suit your work and meet the laws where you build. Safety references are provided for convenience and don’t replace your own safety program or OSHA requirements.

Time sheets: MURUM records the hours your crew clocks in and out, but it isn’t a payroll service. Your company is responsible for checking time records and for following wage-and-hour, overtime and recordkeeping laws.

7. Electronic signatures

MURUM lets people sign documents electronically. By signing in MURUM, you agree your electronic signature is your legal signature. Each party is responsible for confirming who is signing on its behalf. If you send a document to a consumer (for example, a homeowner) to sign, you’re responsible for getting their consent to do business electronically and for giving them any disclosures the law requires.

8. Third-party services

MURUM works with other services, such as app stores, email providers and AI providers. If an account owner connects QuickBooks Online, MURUM reads the company’s customer list and the paid status of invoices it sent, sends invoices you choose to QuickBooks, and deletes an invoice in QuickBooks if you delete it in MURUM. These services’ own terms apply, and we aren’t responsible for services we don’t control. If an account owner connects a Stripe account, clients can pay that company’s invoices online through a Pay Online link. Those payments go directly from the client to the company’s own Stripe account, never through MURUM, and Stripe’s own terms govern them, including processing fees, payouts, refunds and disputes.

9. Apple and Google

If you got the MURUM app from Apple’s App Store or Google Play:

• These terms are between you and Murum, LLC only, not Apple or Google. We, not Apple or Google, are responsible for the app and its content.
• Your license to use the app is limited to devices you own or control, as the store’s usage rules allow.
• Apple and Google have no obligation to provide maintenance or support for the app. Contact us instead.
• If the app fails to meet a warranty that applies to it, you may notify Apple, and Apple may refund the app’s purchase price to you. To the extent the law allows, Apple has no other warranty obligation for the app.
• We, not Apple or Google, are responsible for handling any claims about the app, including product liability claims, claims that the app doesn’t meet legal or regulatory requirements, consumer protection or privacy claims, and claims that the app infringes someone else’s intellectual property.
• You confirm you aren’t located in a country subject to a U.S. government embargo and aren’t on any U.S. government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you as they relate to the app.

10. Changes and availability

We continually improve MURUM and may add, change or remove features. We work to keep the Service available but don’t guarantee it will be uninterrupted or error free. If we make material changes to these terms, we’ll notify account owners in advance.

11. Disclaimers

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

12. Limitation of liability

TO THE FULLEST EXTENT ALLOWED BY LAW, MURUM WON’T BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE OR DATA, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO THE SERVICE WON’T EXCEED THE AMOUNT YOU PAID FOR THE SERVICE IN THE 12 MONTHS BEFORE THE CLAIM.

13. Indemnity

You’ll defend and hold MURUM harmless from claims arising from Your Content, your use of the Service in breach of these terms, or your violation of law or others’ rights.

14. Ending your account

• You can delete your account anytime: in MURUM, tap Account, then Delete Account. If you can’t sign in, email privacy@murum.app from the address you sign in with. More about deleting your account.
• If you’re the only owner of a company, deleting your account also deletes that company’s MURUM account right away, including its jobs, records and files, and everyone you invited loses access. Export anything you want to keep first.
• Deleting your account doesn’t cancel your App Store or Google Play subscription. Cancel it in your store subscription settings.
• We may suspend or end access for serious or repeated breaches of these terms. Sections that by their nature should survive (such as ownership, disclaimers, limitation of liability and governing law) survive.

15. Governing law

These terms are governed by the laws of the State of Tennessee, without regard to conflict-of-law rules. Any dispute will be resolved in the state or federal courts located in Montgomery County, Tennessee, unless the law requires otherwise.

16. Contact

Murum, LLC
Questions about these terms or MURUM: info@murum.app
Privacy and account deletion: privacy@murum.app